Once your order is placed, we are unable to cancel it and your order will be dispatched.

However you do have the right to cancel your Contract with us (other than in relation to personalised or other products which we have specified as non-returnable, such as unsealed products) and receive a refund.

Your right to cancel a Contract and get your money back starts from the date of your Confirmation email relating to that Contract and ends 30 days after delivery, or, if they are outlet or sale products, 14 days after delivery.

You must inform us by emailing us at customerservices@monsoon.co.uk or by writing to us at: Monsoon Building, Website Customer Services, 1 Nicholas Road, London W11 4AN, United Kingdom

Please provide the date of Order and Order number, as well as your name and address to ensure we identify the Order correctly.

If you choose to cancel, then you must return the Product(s) to us either by returning to our warehouse or you may take the Product(s) to one of our stores as detailed in our Returning Goods page. You must ensure that you take reasonable care of the Product(s).


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