Due to current social circumstances we are aware that our customers may not be able to return items within our specified timeframe, or that circumstances, such as, weddings or christenings may have changed.

Our message to our customers is not to worry.  Please contact our customer services team at customerservices@monsoon.co.uk with any concerns you may have and we will be happy to assist you. Our objective is to make refunds and exchanges the least of our customer's worries during this time.

 

When returning to our warehouse please ensure you write your home return address on the outside of your parcel. This is to ensure that if deliveries are delayed or stopped then there is the option for Royal Mail to return this to you. We will still honour any refunds for any orders returned outside of the returns timeframe.

 

You can return your order to your local store (exceptions apply) or to our warehouse. Please be advised that when returning your order to our warehouse it can take up to 14 days for your return to be processed.

 

Please allow the full 14 days to pass before querying your return.

 

Once your return has been processed you will received a confirmation email and your refund will appear in your account within 2-3 working days.

 

If you don't have a despatch note you can return your order with a handwritten note details what you're returning, the order number and reason of return.  Alternatively you can include a print off of your confirmation email. 

 

For more details on how to return an order, click here

 

Need more info?  Just use our Live Chat Button or click here for our full contact options