Our Customer Service Team are a lovely bunch and here to help with all things Monsoon for our customers.

When contacting our Customer Services team please provide them with as much information as possible regarding your query, including any order number you may have. This will allow them to assist you quickly. 

Please be advised that our Customer Services team are unable to assist with any reference, employment requests or employee queries. 


Our team is on hand to help Monday to Friday: 09:00 - 18:00 GMT.


You can choose from a number of options and they’ll be available with friendly advice when you need it.


Chat: Use our Help Button to chat with us


Email: customerservices@monsoon.co.uk

When emailing us we do offer the option of an auto Chat Bot response which may answer your question immediately. If any of these recommended articles do not answer your question please do not worry, an agent will respond to you directly. We aim to respond to all emails as soon as possible. 


Social: Direct message us on Twitter @MonsoonHelp