Online orders
We’re happy to accept returns free of charge from the UK and ROI, customers returning orders from outside of the UK and ROI will be liable for the cost of return. Please find our returns policy for stores purchases further down the page.
For all online returns please make sure that you do the following:
- Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (14 days for outlet or sale pieces). If the product seal is broken (where applicable), or labels removed we will not be able to refund you.
- If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
- For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
- Please note this does not affect your statutory rights in respect of damaged or defective products.
- Gift Cards and eGift Cards are non refundable.
- The cost for gift wrapping is non-refundable - if you return the gift-wrapping material (pouch) with your order this cost will not be refunded.
Orders made with PayPal, Clear Pay and Klarna must be returned to our warehouse and can not be returned in store.
If returning orders to store paid with a credit of debit card or Apple Pay please have your despatch email ready to show at the till to prevent any delay.
The following items purchased online can only be returned by post and cannot be refunded in store:
- Bridal Dresses
- Homeware, Home by Monsoon and boutique homeware, including bedding, lighting, cushions and curtains.
- Bazaar brands (non Monsoon branded items).
- Web exclusives (check the information on the product page)
- Monsoon items, with the exception of the above exclusions, can only be returned to a Monsoon store.
Please click here for how to return your UK and ROI online order, please click here for how to return your International order (outside of the UK and ROI).
Refunds can take up to 14 days to be processed from the day it is posted back to us. You will receive an email once your refund has been processed, please keep hold of you return tracking number until your refund has been confirmed.
If you have paid with a credit or debit card or Apple Pay your refund will show back on your account within 3-5 working days, depending on whom you bank with.
Paypal, Clear Pay and Klarna can take up to 7 days to reflect any refunds and, where applicable, make any adjustments to your balance.
If returning your order to a store, refunds can only be processed back to the same debit/credit card originally used and with the named card holder present.
Store Purchases
If you have purchased in store you have 30 days to return any full price items and 14 days for outlet or sale pieces.
Please retain your receipt as this will be required to return any in store purchases.
In store purchases can only be returned to a store, Monsoon items cannot be returned to an Accessorize store.
- For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
- Gift Cards and eGift Cards are non refundable.
- Please note this does not affect your statutory rights in respect of damaged or defective products.
Please do not return your order to our head office London address, doing so may delay your refund from being processed or it may be misplaced.