We understand these are incredibly troubling and uncertain times for all of us, so we wanted to reach out to you, our community, and reassure you that we are taking all necessary steps to continue to make sure our staff and customers are looked after.

 

Our distributions centres are still open and our stores reopened back in July. We have employed enhanced measures to help people stay safe while on shift. From ensuring staff are two metres away from each other while working and reducing the headcount for each shift, providing extra soap and hand sanitiser. Our couriers have also introduced no contact deliveries for all our customers.

 

Below are a few answer to common queries we are receiving.

 

How do I place a telephone order?

If you prefer to place an order over the phone our team are ready and waiting to help. They can be contacted on 0203 7388 836  Monday-Friday 9.00am - 5.30pm

 

What Delivery options are you offering? 

We're pleased to be offering our full range of delivery options again. Our delivery page which is up to date can be found here 

 

What about my returns?

In store purchases:  We will honour any late returns in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase. 

Please note our warehouse is unable to accept and process refunds for in store purchases.

 
Online:  Orders can be returned up to 30 days after purchase. At this time we don't offer a courier collection service as part of our returns process.
 
If you have already returned an order to our warehouse refunds are taking slightly longer than the advertised 14 days. We ask that you allow a few more days before querying any refunds. In the meantime please retain a copy of your return tracking number.
 
If you require a new free returns label please click here
 

My event has been cancelled/postponed, what can I do?

We know that some of you may have had to sadly postponed or cancel some key events such as weddings or christenings. We will be happy to honour any exchanges in store once they re-open or returns back to our warehouse.

 

Is your Customer Services team still open?

Yes, they are and they're here to help with any questions you may have. However, they are experiencing a high volume of queries at this time and we thank you for your patience as we get back to each and every one of you.

Our current opening times and contact channels can be found here

 

During these trying times, please bear with us if queries or deliveries take a little longer than usual!