We understand these are incredibly troubling and uncertain times for all of us, so we wanted to reach out to you, our community, and reassure you that we are taking all necessary steps to continue to make sure our staff and customers are looked after.

 

We're pleased to say that our stores are open where possible, but please be aware that some local restrictions and rules may apply. A full list of our open stores can be found here.

 

Within our distributions centres we have employed enhanced measures to help people stay safe while on shift. From ensuring staff are two metres away from each other while working and reducing the headcount for each shift, providing extra soap and hand sanitiser. Our couriers have also introduced no contact deliveries for all our customers.

 

We would love to keep in touch with you all via our social media channels and newsletter, where we will endeavour to offer some light relief and support during these uncertain times.

 

During these trying times, please bear with us if responses to queries or deliveries take a little longer than usual.

 

However, above all, we would like to thank each and every one of you for your ongoing support as we all navigate the coming weeks.

 

How do I place a telephone order?

If you prefer to place an order over the phone our team are ready and waiting to help. They can be contacted on 0203 7388 836  Monday-Friday 9.00am - 5.30pm

 

What Delivery options are you offering? 

We're pleased to be offering our full range of delivery options again. Our delivery page which is up to date can be found here 

 

What about my returns?

In store purchases:  We will honour any in returns for items bought in store, within 14 days from when our stores reopen in line with local government restrictions. Any returns after this period will be reviewed in store at the branch managers discretion. Please keep your receipt as proof of purchase. 

Our warehouse is unable to accept and process refunds for in store purchases.

 
Online:  Orders can be returned up to 30 days after purchase for full price items and 14 days for sale items. At this time we don't offer a courier collection service as part of our returns process. Please note, we have not extended our returns policy at this time. 
 
If you have already returned an order to our warehouse refunds are taking slightly longer than the advertised 14 days. We ask that you allow a few more days before querying any refunds. In the meantime please retain a copy of your return tracking number.
 
Please be aware that we're no longer able to offer refunds for purchases made for weddings and other events that may have been cancelled or postponed. However, you are welcomed to return to your local store within 14 days of them reopening where the management team may be able to assist you with a product or Gift Card exchange. 
 
If you require a new free returns label please click here

 

Is your Customer Services team still open?

Yes, they are and they're here to help with any questions you may have. However, they are experiencing a high volume of queries at this time and we thank you for your patience as we get back to each and every one of you.

Our current opening times and contact channels can be found here