Our Customer Service Team are a lovely bunch and here to help with all things Monsoon for our customers.

When contacting our Customer Services team please provide them with as much information as possible regarding your query, including any order number you may have. This will allow them to assist you quickly. 

Please be advised that our Customer Services team are unable to assist with any reference, employment requests or employee queries.  


Our team is on hand to help Monday to Friday: 09:00 - 17:30 GMT.  Our Customer Services team are closed at the weekend and on Bank Holidays. 


You can choose from a number of options and they’ll be available with friendly advice when you need it.  We do ask that you refrain from sending post or parcels to our head office as we're unable to respond to any post at this time. 


WhatsApp Us: +44 7765210631 Please add us to your WhatsApp contacts using this number. If querying an order please include your order number, email address and the name on your order so we can assist you as quickly as possible. 

Please do not ring this number as we cannot take calls on this number, it is for WhatsApp use only.


Telephone Orders: 0203 7388 836


Chat: No longer available


Email: customerservices@monsoon.co.uk


General Enquiries Telephone: 0203 372 3052 this service is very busy, where possible we do ask for you to try another channel if you can't get through.


Social: Direct message us on Twitter @MonsoonHelp