We're currently aware of a payment issue when using the latest browser version of Google Chrome and Safari on desktop (laptop or home computer). We are working hard to get this fixed and, if possible, we do ask for you to visit our website and check out on another browser.

 

 

However, if you have received a 'session timed out' message whilst using a different browser such as Internet Explorer or Firefox or on a mobile or table device this is a separate issue and means that your card has failed your bank's secure payment process.

 

This is something which we don't have any control over and we would recommend you contacting your bank or card providers to ensure that your cards and accounts are set up to process these payments online.

 

Please be aware that this can also occur if your bank doesn't respond quick enough with a result or if the wifi or data being used is running slower than normal, or that your page has cached and you need to clear your cookies.

 

Following this we would ask that you please clear your browsing history and cookies, or use another card/PayPal if possible.

 

This should then enable you to proceed with ordering.