To return an order from outside of the UK and ROI please use one of our return portals below.

 

If your order was placed on or after 22nd July 2020 please click here access our International Returns Portal

 

To return an order placed before 22nd July 2020 please click here to visit our International Returns Portal and follow the instructions provided. 

 

Please be aware that we do not offer a free returns service for international customers and we always recommend that you use a tracked delivery option when sending parcels back from outside the UK and ROI.

 

Due to current social circumstances we are aware that our customers may not be able to return items within our specified timeframe, or that circumstances, such as weddings or christenings may have changed.

Our message to our customers is not to worry.  Please contact our customer services team at customerservices@monsoon.co.uk with any concerns you may have and we will be happy to assist you. Our objective is to make refunds and exchanges the least of our customer's worries during this time.

 

When returning to our warehouse please ensure you write your home return address on the outside of your parcel. This is to ensure that if deliveries are delayed or stopped then there is the option for your courier to return this to you. 

 

Please do not return your order to our head office London address, doing so may delay your refund from being processed or misplaced.

 

For full details of our Refund and Returns Policy please click here

Need more info?  Just use our Live Chat Button or click here for our full contact options