Frequently Asked Questions

• What Are Your UK And ROI Delivery Options?
• Where is my order?
• Where do you deliver to internationally?
• Why can't I choose Click and Collect?
• Where are your Click and Collect Stores?
• Can I place an order over the phone?
• UK & ROI Returns Portal
• We're now paperless, how to return your UK or ROI online order!
• What is your online returns policy?
• I returned my items, when can I expect my refund?
• How do I get a new UK returns label?
• How do I return an international order (not UK or ROI)?
• Why am I having trouble on your site and unable to check out?
• Can I buy a Gift Card online?
• Our Customer Services Team
• Covid 19 Update-Everything you need to know from refunds to delivery!
• How do I join the Monsoon Reward Members' Club?
• Store Information
• Size Guide
• I Need Assistance With A Query I have