Frequently Asked Questions

• Where is my order?
• What Are Your UK And ROI Delivery Options?
• Why can't I choose Click and Collect?
• Where do you deliver to internationally?
• Can I place an order over the phone?
• What is your Online Returns Policy?
• I sent you my returned items, when can I expect my refund?
• How do I return an international order?
• How Do I Get a New Returns Label?
• Why am I having trouble on your site and unable to check out?
• Can I buy a Gift Card online?
• Covid 19 Update-Everything you need to know from refunds to delivery!
• Our Customer Services Team
• Why can't I sign up for a Reward Card account?
• How do I join the Monsoon Reward Members' Club?
• Store Re-opening Information
• Monsoon Accessorize Business News
• Size Guide