Frequently Asked Questions

• Where is my order?
• What Are Your UK And ROI Delivery Options?
• Deliveries to Europe and Republic of Ireland
• Where do you deliver to internationally?
• Why can't I choose Click and Collect?
• Where are your Click and Collect Stores?
• Can I place an order over the phone?
• What is your Online Returns Policy?
• I sent you my returned items, when can I expect my refund?
• How do I return an international order?
• How Do I Get a New Returns Label?
• Why am I having trouble on your site and unable to check out?
• Instagram - Monsoon x Macmillan Children Books Giveaway T&Cs
• Facebook Competition - Monsoon x Macmillan Children Books Giveaway T&Cs
• Can I buy a Gift Card online?
• Our Customer Services Team
• Covid 19 Update-Everything you need to know from refunds to delivery!
• How do I join the Monsoon Reward Members' Club?
• Store Information
• Size Guide