Frequently Asked Questions

• Adverse weather conditions
• Last order dates for Christmas delivery, UK, ROI and International
• What Are Your UK And ROI Delivery Options?
• Where is my order?
• US Shipping
• Where do you deliver to internationally?
• Where are your Click and Collect Stores?
• Why can't I choose Click and Collect?
• Can I place an order over the phone?
• How do I return a UK or ROI order?
• We're now paperless, how to return your UK or ROI online order!
• What is your Christmas returns policy?
• What is your returns policy?
• I returned my items, when can I expect my refund?
• US Returns
• What is your international returns policy? (for International orders only, and not for orders shipped to a UK, Irish or US address)
• How do I return an international order (for international orders only and not for UK, ROI or US returns)?
• Why am I unable to check out?
• Can I buy a Gift Card online?
• How do I join the Monsoon Reward Members' Club?
• UK and ROI Store Locator
• Size Guide
• How can I contact Customer Services?