We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.  All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email. 

 

For Click and Collect orders you will receive an email from your selected store once your order is ready to collect. Your Click and Collect order will be held in store for 10 days.

 

We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is. Please note, some orders may be split, again, please allow the full delivery timeframe before querying any items in your order.

 

We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service.  Our Special postcodes page can be found here.

 

Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.

 

We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.

 

Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. Again, we do ask that you allow the full delivery timeframe to pass before querying your order.  We do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel and won't accept liability of delivery to these addresses. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days. Please visit our international site www.monsoonlondon.com to place orders from outside of the UK. 

 

 

 

Destination Shipping Type Costs Shipping Time
United Kingdom

Click & Collect

(untrackable, you will receive an email once your order is ready to collect)

 Free

2-4 working days

Selected stores, please see here

Not available for delivery of Gift Cards.

Evri Parcel Shop

(Evri tracked, previously Hermes)

£2.95

FREE ON ORDERS OVER £30

2-4 days

See below for more information regarding this service.

Not available for delivery of Gift Cards.

 Standard

(Evri tracked, previously Hermes)

£3.95 

FREE DELIVERY AVAILABLE

2-4 working days (excludes Saturday, Sunday and Bank Holidays)

Next Day UK Delivery

(Evri tracked, previously Hermes)

 

£5.95

1 working day

Order before 8pm on Monday to Friday (delivery excludes Bank Holiday Monday)

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday nominated day

(Evri tracked, previously Hermes)*

£5.95

CURRENTLY UNAVAILABLE

 Sunday nominated day

(Evri tracked, previously Hermes)*

£5.95

CURRENTLY UNAVAILABLE

Fashion Finder

(Royal Mail tracked) 

Will appear as a split delivery on the delivery check out page.

£3.95 

2-4 working days (delivery excludes Saturday, Sunday and Bank Holidays)

 

 

 

Destination Shipping Type Costs Shipping Time
ROI Standard (tracked) €6.95 FREE ON ORDERS OVER €75

4-6 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays).

 

Evri Parcel Shop (previously Hermes)

Evri Parcel Shop is a new parcel collection service, with over 4,500 nationwide Parcel Shops open from early until late, 7 days a week.

You will receive an SMS once your order is ready to collect which will contain your consignment number. To collect your order from your nearest Evri Parcel Shop, just bring your consignment number and photo ID with you when collecting your order.

Your order will be held at your chosen Parcel Shop location for 10 days, before being returned back to our warehouse. 

 

Carbon Neutral

We are offsetting the carbon from our deliveries while our delivery partners transition to the most efficient deliveries and to greener fleets.

 

We encourage people to use click and collect where possible, as the carbon footprint is 40% lower and we have expanded our click and collect to go beyond our stores to 8,165 Parcelshop locations.

 

Our offset project of choice is supporting a solar powered grid in India which reduces the local need to use fossil fuel energies, a UN carbon offsetting scheme, which we believe is the most impactful approach to removing carbon and offsetting emissions.

 

 

 

 

*Please check our special postcodes pages as delivery type may not be available or delayed.