We know how exciting it is waiting for a delivery, however, due to the high volume of orders received at our warehouse there may be a slight delay with your order being despatched. We do ask that you allow a couple more days for your order to be on it's way to you. You will receive a despatched email once your order has been shipped which will include a tracking link so you can keep an eye on it's journey. 

 

Due to the current forecasted poor weather due to hit the UK and Ireland this may also cause further delays to your order. 

 

We anticipate there could be delays of up to 3-5 days in Northern Ireland, Scotland, Channel Islands and Isle of Man as a result of Storm Barra.

 

As you may be aware there are currently delivery delays to orders being shipped to Republic of Ireland. We don't want you to miss out on placing a Monsoon order with us, however please be mindful that your parcel may take a little longer to arrive.  

 

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.  All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email. 

 

We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is. Please note, some orders may be split, again, please allow the full delivery timeframe before querying any items in your order.

 

Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.

 

We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.

 

Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. Again, we do ask that you allow the full delivery timeframe to pass before querying your order.  We do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel and won't accept liability of delivery to these addresses. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

 

Please see our last order dates below for guaranteed delivery for Christmas

 

UK Standard (includes Hermes Parcel Shop): Friday 17th December 2021

UK Express:  Monday 20th December 2021

ROI Standard: Monday 13th December 2021

Europe Standard: Monday 13th December 2021

Europe Express (where applicable): Sunday 19th December 2021

Rest of World Express (where applicable): Monday 13th December 2021

 

 

Destination Shipping Type Costs Shipping Time
United Kingdom

Click & Collect

 Free

3-7 working days

Selected stores, please see here

Not available for delivery of Gift Cards.

Hermes Parcel Shop

£2.95

FREE ON ORDERS OVER £30

3-7 days

See below for more information regarding this service.

Not available for delivery of Gift Cards.

 Standard (tracked)

£3.95 

FREE DELIVERY AVAILABLE

3-7 Working Days (Delivery is Monday - Friday between 8am-8pm, excludes Saturday, Sunday and Bank Holidays)

Express Delivery UK Delivery and Free Reward Express Delivery

(We're currently unable to offer a Next Day Delivery service)

£5.95

CURRENTLY UNAVAILABLE

1-2 Days 

Order before 10pm on Monday to Friday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday nominated day (tracked)*

£5.95

CURRENTLY UNAVAILABLE

 Sunday nominated day (tracked)*

£5.95

CURRENTLY UNAVAILABLE

Fashion Finder (tracked) 

Will appear as a split delivery on the delivery check out page.

£3.95 

3-7 Working Days (Delivery is Monday - Friday between 8am-8pm, excludes Saturday, Sunday and Bank Holidays)

 

 

Destination Shipping Type Costs Shipping Time
ROI Standard (tracked) €6.95 FREE ON ORDERS OVER €75

4-6 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays).

Express (tracked) €12.95 CURRENTLY UNAVAILABLE

 

Hermes Parcel Shop

Hermes ParcelShop is a new parcel collection service, with over 4,500 nationwide ParcelShops open from early until late, 7 days a week.

You will receive an SMS once your order is ready to collect which will contain your consignment number. To collect your order from your nearest Hermes Parcel Shop, just bring your consignment number and photo ID with you when collecting your order.

Your order will be held at your chosen ParcelShop location for 10 days, before being returned back to our warehouse. 

 

Carbon Neutral

We are offsetting the carbon from our deliveries while our delivery partners transition to the most efficient deliveries and to greener fleets.

 

We encourage people to use click and collect where possible, as the carbon footprint is 40% lower and we have expanded our click and collect to go beyond our stores to 8,165 Parcelshop locations.

 

Our offset project of choice is supporting a solar powered grid in India which reduces the local need to use fossil fuel energies, a UN carbon offsetting scheme, which we believe is the most impactful approach to removing carbon and offsetting emissions.

 

 

 

 

*Please check our special postcodes pages as delivery type may not be available or delayed.