We are currently experiencing some delays to our European deliveries due to Covid-19 border restrictions. We don't want you to miss out on placing a Monsoon order with us, however please be mindful that your parcel may take a little longer to arrive

 

Please be aware of current deliver delays to the below areas due to heavy snowfall, we ask that you allow a couple of extra days for your order to be delivered. 

Airdrie
Bolton
Bradford
Carlisle
Dundee
Edinburgh
Nottingham
Sheffield
Tyneside

 

 

We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion.


All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email. 

 

We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is.

 

Please be aware, we have only ever offered a Click and Collect service to a large selection of our stores. However, due to current lockdown restrictions we are unable to offer a Click and Collect service to our stores located in England. This is only a temporary measure and we will be offering this service again once these restrictions have been lifted. 

 

When entering your postcode, if a store local to you doesn't show this does mean that our Click and Collect service is not available.

 

Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.

 

Please be aware that we do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel and won't accept liability of delivery to these addresses.

 

Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

 

 

Destination Shipping Type Costs Shipping Time
United Kingdom

Click & Collect

 Free

CURRENTLY UNAVAILABLE

 

Standard (tracked)

£3.95 

FREE ON ORDERS OVER £50

3-5 Working Days (Delivery is Monday - Friday between 8am-8pm, excludes Saturday, Sunday and Bank Holidays)

 

Express Delivery UK Delivery and Free Reward Express Delivery

(We're currently unable to offer a Next Day Delivery service)

 

 

£5.95

1-2 Days

Order before 10pm on Monday to Friday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.

Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.

Saturday nominated day (tracked)*

 £5.95

CURRENTLY UNAVAILABLE

 Sunday nominated day (tracked)*

 £5.95

CURRENTLY UNAVAILABLE

Fashion Finder (tracked) 

Will appear as a split delivery on the delivery check out page.

 

£3.95 

3-5 Working Days (Delivery is Monday - Friday between 8am-8pm, excludes Saturday, Sunday and Bank Holidays)

 

 

Destination Shipping Type Costs Shipping Time
ROI Standard (tracked) £3.95 FREE ON ORDERS OVER £75

7-10 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays).

Express (tracked) £10.00 CURRENTLY UNAVAILABLE

 

We aim to deliver parcels within the time frames specified on our site. However, there are times when delays may occur which are beyond our control such as adverse weather. We will always keep our customers updated should this happen.

 

All tracked orders will require a signature upon delivery. 

 

Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. In such cases, we will always send you a separate tracking email for each delivery.

 

Our Last Delivery for Christmas Dates?

We know how important it is to have your Christmas gifts before the big day, below were the latest dates to place your orders for Christmas. Please be aware that all couriers are experiencing higher than normal volumes being processed through their systems and seasonal weather conditions can hinder delivery. 

 

UK Standard: Saturday 19th December 23:59 GMT

UK Express:  Sunday 20th December 23:59 GMT

ROI Standard: Friday 11th December 23:59 GMT

Europe: Sunday 20th December 23:59 GMT

United States: Saturday 19th December 23:59 GMT

Rest of World: Monday 14th December 23:59 GMT

 

*Please check our special postcodes pages as delivery type may not be available or delayed.