We hope you love your order but we understand that sometimes things may not be as expected. As such, you are welcomed to return your order within 30 days of receipt (14 days for sale items).
To arrange a postal or courier return, please use our returns portal here, which will take you through how to complete your return using your order number and email address.
For all online returns please make sure that you do the following:
- Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (14 days for outlet or sale pieces). If the product seal is broken (where applicable), or labels removed we will not be able to refund you.
- If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
- For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
- Please note this does not affect your statutory rights in respect of damaged or defective products.
- Gift Cards and eGift Cards are non refundable.
- The cost for gift wrapping (where applicable) is non-refundable - if you return the gift-wrapping material (pouch) with your order this cost will not be refunded.
Refunds can take up to 10 days to be processed from the day it is posted back to us. You will receive an email once your refund has been processed, please keep hold of you return tracking number until your refund has been confirmed.
If you have paid with a credit or debit card or Apple Pay your refund will show back on your account within 3-5 working days, depending on whom you bank with.