At Monsoon, we are committed to ensuring our customers receive their orders in full and on time.


Our Fashion Finder service will, where possible, search our UK stores to fulfil your order if the item is out of stock at our warehouse. This delivery information will be included on the product page of our website and will show as a separate delivery at the checkout.


Once located, your order will be delivered in 2-4 working days, excluding Bank Holidays and weekends.


On the rare occasion we are unable to find your item(s) in one of our stores, we will cancel and refund this part of your order.


Multiple items in your order may be sent separately and at different times. However, you will only be charged one amount of postage.


Someone will need to be available to receive and sign for your order upon delivery. Fashion Finder orders can ONLY be delivered to a home or work address.


Please note we are only able to ship Fashion Finder orders to UK mainland.


We are currently unable to ship Fashion Finder orders to Northern Ireland, Guernsey, Jersey, IOM and ROI.