Our Customer Service Team is here to help with all things Monsoon. Choose the contact method that works best for you.
When contacting us, please provide as much information as possible regarding your query, including any order number you may have. This will allow us to assist you quickly.
đŦ WhatsApp (Best for Quick Questions)
- Best for: Quick questions and issues with photos
- Contact: Message us on WhatsApp
- Hours: Same as below (Monday-Sunday 9am-5:30pm, with exceptions)
âī¸ Phone (Best for Urgent Issues)
Customer Services:
- Number: 0203 372 3052
- Hours: Monday-Sunday 9:00am-5:30pm
- Peak times: Phone lines can get very busy during Black Friday and Christmas
â ī¸ During peak times (Black Friday, Christmas), we recommend contacting us via email, WhatsApp, Facebook, or X instead of phone.
Telephone Order Line:
- Number: 0203 7388 836 (for placing orders only)
- Hours: Monday-Sunday 9:00am-5:30pm
âī¸ Email (Best for Complex Issues)
- Contact: Send email to Customer Services
- What to include: Order number and full details of your issue
- Response time: Within 24-48 hours (though original article doesn't specify this, we recommend allowing time for response)
đą Facebook & X (Twitter)
- Best for: Alternative contact method, especially during peak times
- Recommended during: Black Friday and Christmas when phone lines are busy
â° Hours & Holiday Information
Regular Hours:
- Monday-Sunday: 9:00am-5:30pm
Bank Holidays:
- Open: 10:00am-4:00pm
Special Dates (Closed):
- Easter Sunday
- Christmas Day
- Boxing Day
- New Years Day
Reduced Hours:
- Christmas Eve: Close at 4:00pm
- New Years Eve: Close at 4:00pm
âšī¸ Before You Contact Us
- Have your order number ready â this speeds up our response
- Describe your issue clearly and include as much detail as possible
- If your delivery is still within the advertised timeframe, please allow a couple of extra days and track your order for live updates before contacting us
â ī¸ Please note: We are unable to cancel or amend orders after they have been placed. We apologise for any inconvenience and thank you for your patience.
â What We Cannot Help With
- Cancelling orders after they have been placed
- Amending orders after they have been placed
- Investigating deliveries still within the advertised timeframe
đŽ Important - Please Do Not Send Mail
Please refrain from sending parcels and letters to our head office as this is not the location of our Customer Services team. We are unable to respond to letters and parcels sent there. Use the contact methods above instead.