Our Customer Service Team are a lovely bunch and we're here to help with all things Monsoon for our customers.

When contacting our Customer Services team please provide us with as much information as possible regarding your query, including any order number you may have. This will allow us to assist you quickly. 


Where possible we do ask that you refrain from contacting us if your delivery is still within the advertised time frame. We're unable to cancel or amend orders after they have been placed. We apologise for any inconvenience and thank you for your patience. 


Our Customer Services team are open 9.00am - 5.30pm Monday to Sunday.  

Our Customer Services department will be open 10am - 4pm on Bank Holidays.


Please note our Customer Services department will be closed on the following dates:

Christmas Day

Boxing Day

New Years Day


Our department will also be closing at 4pm on Christmas Eve and New Years Eve.


Email: Please click here to drop an email to our Customer Services team.


Telephone: 0203 372 3052

Our phone lines can get very busy during peak times such as Black Friday and Christmas. Where possible we do ask for you to contact us via email, WhatsApp or via our Facebook and Twitter pages. 


WhatsApp: You can WhatsApp us here


Telephone order line: 0203 7388 836 (Monday to Sunday 9am - 5.30pm)


Please refrain from sending parcels and letters to our head office as this is not the location of our Customer Services team and we're unable to respond to letters and parcel.