We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion. All UK and ROI delivery options, except for Click and Collect, are fully tracked and a link to your tracking information will be in your despatch email.
For Click and Collect orders you will receive an email from your selected store once your order is ready to collect. Your Click and Collect order will be held in store for 10 days.
We offer a number of delivery options within the UK and ROI. A full list of details can be found below. We do ask for you to wait the allocated time frame before querying where your order is. Please note, some orders may be split, again, please allow the full delivery timeframe before querying any items in your order.
On the day of delivery, delivery can be any time between 8am and 9pm, you will receive an email from our courier with your estimated delivery time slot on the day of delivery.
Our Customer Services team will only be able to answer queries and investigate any orders that have yet to be delivered after the delivery time frame.
Please note, some of your items may be delivered separately as orders are occasionally despatched from different locations. Again, we do ask that you allow the full delivery timeframe to pass before querying your order. We do not offer delivery to a BFPO, mail forwarding, storage or PO address for example Address Pal, Aramex House or Parcel Motel and won't accept liability of delivery to these addresses. Attempting to use such an address may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days. Please visit our international site www.monsoonlondon.com to place orders from outside of the UK.
Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.
Please note, no deliveries will be made on Good Friday or Easter Monday.
| Destination | Shipping Type | Costs | Shipping Time |
|---|---|---|---|
| United Kingdom |
Click & Collect (untrackable, you will receive an email once your order is ready to collect) |
Free |
2-4 working days Selected stores, please see here Not available for delivery of Gift Cards or large Nkuku items. |
|
Evri Parcel Shop (Evri tracked, previously Hermes) |
£2.95 FREE ON ORDERS OVER £30
|
2-4 working days See below for more information regarding this service. Not available for delivery of Gift Cards or large Nkuku items. |
|
|
Standard* Also applies to free Reward delivery (Evri tracked, previously Hermes) |
£3.95 FREE ON ORDERS OVER £50
|
2-4 working days (delivery excludes Saturday, Sunday and Bank Holidays) Please note large Nkuku branded items may require an additional 2-3 working days for delivery |
|
|
Next Day Delivery Also applies to free Reward VIP delivery (Evri tracked, previously Hermes)
|
£6.95
|
1 working day Order before 7pm Monday - Friday. Not available Saturday and Sunday (for orders placed at the weekend, these will be processed on Monday, except for bank holidays, and out for delivery on Tuesday) Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders or large Nkuku items. |
|
|
Fashion Finder (Royal Mail tracked) Will appear as a split delivery on the delivery check out page. |
£3.95
|
2-4 working days (delivery excludes Saturday, Sunday and Bank Holidays)
|
| Destination | Shipping Type | Costs | Shipping Time |
| ROI | Standard (tracked) |
€6.95 FREE ON ORDERS OVER €75
|
4-6 working days (Delivery is Monday - Friday, excludes Saturday, Sunday and Bank Holidays). |
Evri Parcel Shop (previously Hermes)
Evri Parcel Shop is a new parcel collection service, with over 4,500 nationwide Parcel Shops open from early until late, 7 days a week.
You will receive an SMS once your order is ready to collect which will contain your consignment number. To collect your order from your nearest Evri Parcel Shop, just bring your consignment number and photo ID with you when collecting your order.
Your order will be held at your chosen Parcel Shop location for 10 days, before being returned back to our warehouse.
Carbon Neutral
We are offsetting the carbon from our deliveries while our delivery partners transition to the most efficient deliveries and to greener fleets.
We encourage people to use click and collect where possible, as the carbon footprint is 40% lower and we have expanded our click and collect to go beyond our stores to 8,165 Parcelshop locations.
Our offset project of choice is supporting a solar powered grid in India which reduces the local need to use fossil fuel energies, a UN carbon offsetting scheme, which we believe is the most impactful approach to removing carbon and offsetting emissions.
*Please check our special postcodes pages as delivery type may not be available or additional days may be added for delivery.