Choose the delivery option that fits your needs. All UK and ROI delivery options are fully tracked with live updates sent to your email.

📮 Standard Delivery (Most Popular)

  • Timeline: 2-4 working days
  • Cost: £3.95 (FREE over £60)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Delivery window: 8am-9pm (exact times unavailable)
  • Delivery days: Monday-Saturday (not Sunday or Bank Holidays)

⚡ Next Day Delivery

Standard Next Day

  • Timeline: 1 working day if ordered before 8:30pm
  • Cost: £6.95
  • Tracking: ✓ Yes
  • Weekend orders: Order Sat/Sun → Processed Monday → Delivered Tuesday (except Bank Holidays)
  • NOT available to: Channel Islands, Scilly Isles, Isle of Man, Northern Ireland
  • NOT available for: Gift Card orders

Reward VIP Next Day Delivery

  • Cost: £6.95 (FREE on orders over £20)
  • Timeline: 1 working day if ordered before 8:30pm
  • Weekend orders: Order Sat/Sun → Processed Monday → Delivered Tuesday
  • NOT available to: Channel Islands, Scilly Isles, Isle of Man, Northern Ireland
  • NOT available for: Gift Card orders

Non-VIP Reward Next Day Delivery

  • Cost: £3.95
  • Timeline: 1 working day if ordered before 8:30pm
  • Weekend orders: Order Sat/Sun → Processed Monday → Delivered Tuesday
  • NOT available to: Channel Islands, Scilly Isles, Isle of Man, Northern Ireland
  • NOT available for: Gift Card orders
⚠️ Please check whether next day delivery is available to your postcode here. Some postcodes require an additional 48 hours for delivery.
 

🏪 Click & Collect (In-Store)

  • Timeline: 2 working days
  • Cost: FREE
  • Notification: Email from your selected store once ready to collect
  • Collection window: 10 days to collect
  • NOT available for: Gift Card orders

For a list of Click & Collect stores, click here.

🏤 Evri Parcel Shop (4,500+ Locations)

  • Timeline: 3-5 working days
  • Cost: £3.95 (FREE over £60)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Locations: 4,500+ nationwide, open 7 days a week
  • Collection window: 10 days to collect
  • Notification: SMS with consignment number when ready to collect
  • What to bring: Consignment number and photo ID
  • NOT available for: Gift Card orders

📍 Evri Lockers (Self-Serve, 24/7)

  • Timeline: 3-5 working days
  • Cost: £2.95 (FREE over £60)
  • Tracking: ✓ Yes (Evri tracked, previously Hermes)
  • Collection window: 3 days only
  • Access: 24/7 self-serve access
  • Notification: Email from Evri once ready to collect
  • NOT available for: Gift Card orders

🎁 Fashion Finder (Store Search Service)

  • Timeline: 3-5 working days
  • Cost: £3.95
  • Tracking: ✓ Yes (Royal Mail tracked)
  • How it works: We search stores and ship from local store
  • Important: May appear as a split delivery on checkout page

💳 Reward Standard Delivery

  • Timeline: 3-5 working days
  • Cost: £2.95 (FREE on orders over £20)
  • Tracking: ✓ Yes

🇮🇪 Republic of Ireland Delivery

  • Timeline: 4-6 working days
  • Cost: €6.95 (FREE on orders over €75)
  • Tracking: ✓ Yes
  • Delivery days: Monday-Friday only (not Saturday, Sunday, or Bank Holidays)
  • Delivery window: 8am-9pm (exact times unavailable)

ℹ️ Notifications & What to Expect

  • You will receive an email from your courier with your estimated delivery time slot on the day of delivery
  • Delivery can be any time between 8am-9pm (couriers cannot confirm exact times)
  • Some items may be delivered separately as orders are occasionally dispatched from different locations
  • Allow the full delivery timeframe to pass before querying your order

⚠️ Delays & Service Issues

  • We aim to deliver within the specified timeframes
  • Delays may occur beyond our control (adverse weather, local events, etc.)
  • We will keep you updated where possible if delays occur
  • Northern Ireland: Due to service issues in the Northern Ireland area, deliveries may take an additional 2-3 days

⏱️ Customer Services & Investigation

  • Our Customer Services team will only be able to answer queries and investigate orders that have yet to be delivered after the delivery timeframe has passed
  • Use your tracking link (sent in your despatch email) for real-time updates during delivery
  • Report issues only after your order is past the delivery window
  • No delivery on Bank Holidays, including Christmas Day, Boxing Day, or New Years Day

❌ Addresses We Don't Deliver To

We do NOT offer delivery to the following address types and will not accept liability for delivery to these addresses:

  • BFPO (British Forces Post Office)
  • PO Box / Mail forwarding addresses
  • Storage addresses
  • Address Pal
  • Aramex House
  • Parcel Motel
⚠️ Attempting to use one of these addresses may cause your order to be rejected on our system and your bank to ring fence the value of the order for 10 days.

Ordering from outside the UK: For orders from outside the UK and ROI, please visit www.monsoonlondon.com

📋 Special Postcodes & Availability

Please check our special postcodes page as delivery types may not be available or additional days may be added for delivery to certain areas.

❓ Need Help?

For questions about delivery options or to check delivery availability to your postcode, please contact customer services.