Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.


Please refer to your tracking details by clicking the link in your despatch note for further information or by visiting our tracking page here.


On occasion, if an order is showing as delivered to your address but not received we may require you to sign a statement of missing order claim and/or request a crime reference number.


Orders will be delivered any time between 8am and 9pm on the day of delivery.  


Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 


Just Click Here to access our delivery form if your order is late, let us know as much as you can about your order,  including your order number, and one of the team will look into your delivery. Please note that our team will not investigate any orders that are still within the delivery timeframe.



Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.



Delivery Type Time Frame
Standard UK Delivery 2-4 working days* 

Evri Parcel Shop (Evri tracked, previously Hermes)

2-4 working days* 

Next Day Delivery

(Also applies to free Reward and Reward VIP delivery)



1 working day, order placed before 7pm*


Click & Collect

2-4 working days* 

Fashion Finder via our Concierge Service 2-4 working days* 
Republic of Ireland Standard 4-6 working days*

 *Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.