We know how exciting it is waiting for a delivery, however, due to the high volume of orders received at our warehouse there may be a slight delay with your order being despatched. We do ask that you allow a couple more days for your order to be on it's way to you. You will receive a despatched email once your order has been shipped which will include a tracking link so you can keep an eye on it's journey.
Due to the current forecasted poor weather due to hit the UK and Ireland this may also cause further delays to your order.
We anticipate there could be delays of up to 3-5 days in Northern Ireland, Scotland, Channel Islands and Isle of Man as a result of Storm Barra.
As you may be aware there are currently delivery delays to orders being shipped to Republic of Ireland. We don't want you to miss out on placing a Monsoon order with us, however please be mindful that your parcel may take a little longer to arrive.
Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.
Please refer to your tracking details by clicking the link in your despatch note for further information or by visiting our tracking page here.
If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know as soon as possible and they'll be happy to help you. Please ensure you include your order number so our team can resolve this for you quickly,
We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service. Our Special postcodes page can be found here.
Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.
Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately.
Just Click Here to access our delivery form if your order is late, let us know as much as you can including your order number and one of the team will look into your delivery. Please note that our team will not investigate any order that are still within the delivery timeframe.
|Delivery Type||Time Frame|
|Standard UK Delivery||3-7 working days*|
Hermes Parcel Shop
Express UK Delivery and Free Reward Express Delivery
|Saturday UK Delivery||CURRENTLY UNAVAILABLE|
|Sunday UK Delivery||CURRENTLY UNAVAILABLE|
|Click & Collect||
3-7 working days*
|Fashion Finder via our Concierge Service||3-7 working days*|
|Republic of Ireland Standard||4-6 working days*|
|Republic of Ireland Express||CURRENTLY UNAVAILABLE|
*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.