Please check whether we can provide next day delivery to your postcode here. Some postcodes require an additional 48 hours for delivery.


Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.


Please refer to your tracking details by clicking the link in your despatch note for further information or by visiting our tracking page here.


If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know as soon as possible and they'll be happy to help you.  Please ensure you include your order number so our team can resolve this for you quickly,


Orders will be delivered any time between 8am and 9pm on the day of delivery.  Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.


Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 


Just Click Here to access our delivery form if your order is late, let us know as much as you can including your order number and one of the team will look into your delivery. Please note that our team will not investigate any order that are still within the delivery timeframe.



Delivery Type Time Frame
Standard UK Delivery 3-5 working days*

Evri Parcel Shop (Evri tracked, previously Hermes)

3-5 days 

Next Day Delivery

(Also applies to free Reward and Reward VIP delivery)

1 working day*

Click & Collect

3-5 working days*

Fashion Finder via our Concierge Service 3-5 working days*
Republic of Ireland Standard 4-6 working days*

 *Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.