Please note that we are increasing our delivery service time to the Isle of Man between 25th April and 10th May.


This is due to planned maintenance that will be underway from 25th April for two weeks, a yearly event to ensure ferry routes remain up to standards ahead of the busier summer months. We do ask that you allow an additional 2 days for delivery


Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.


Please refer to your tracking details by clicking the link in your despatch note for further information or by visiting our tracking page here.


If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know as soon as possible and they'll be happy to help you.  Please ensure you include your order number so our team can resolve this for you quickly,


We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service.  Our Special postcodes page can be found here.


Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.


Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately. 


Just Click Here to access our delivery form if your order is late, let us know as much as you can including your order number and one of the team will look into your delivery. Please note that our team will not investigate any order that are still within the delivery timeframe.



Delivery Type Time Frame
Standard UK Delivery 2-4 working days*

Evri Parcel Shop (Evri tracked, previously Hermes)

2-4 days 

Next Day UK Delivery


1 day (exclude bank holiday)

Click & Collect

2-4 working days*

Fashion Finder via our Concierge Service 2-4 working days*
Republic of Ireland Standard 4-6 working days*

 *Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.