Our Customer Services team are unable to confirm a specific date or time of delivery and are unable to investigate the location of your order whilst it is in transit within the delivery time frame.
Please refer to your tracking detail by clicking the link in your despatch note for further information.
If your estimated delivery time frame has been and gone, please see below table for guide, let our Customer Services team know and they'll be happy to help you. Please ensure you include your order number so our team can resolve this for you quickly,
We also ask that you check your delivery address doesn't fall under one of our special postcodes which adds an addition 48 hours to our next day delivery service. Our Special postcodes page can be found here.
Please allow the estimated delivery time frame to pass before contacting our Customer Services team about your order.
Fashion Finder-Please note that if you are expecting multiple items these may be delivered separately.
Just Click Here to access our delivery form if you order is late, let us know as much as you can including your order number and one of the team will look into your delivery. Please note that our team will not investigate any order that are still within the delivery timeframe.
|Delivery Type||Time Frame|
|Standard UK Delivery||3-5 working days*|
Next Day UK Delivery and Free Reward Next Day Delivery
Order before 8pm on Monday to Friday, 6pm Saturday, 6pm Sunday. (Delivery excludes Bank Holiday Monday) delivery will be between 8am-8pm.
Not available for delivery to: Channel Island and Scilly, Isle of Man or Northern Ireland or for Gift card orders.
|Saturday UK Delivery||
Order before 6pm Friday for Delivery the Next day
|Sunday UK Delivery||
Order before 6pm Saturday for Delivery the Next day
|Click & Collect||
|Fashion Finder via our Concierge Service||5-7 working days*|
|Republic of Ireland Standard||5-7 working days*|
|Republic of Ireland Express||2-3 working days*|
*Working days are classed as Monday to Friday and don't include Saturday, Sunday or Bank Holidays.
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