ONLINE ORDERS
We’re happy to accept online returns free of charge from the UK and ROI, customers returning orders from outside of the UK and ROI will be liable for the cost of return. Please find our returns policy for stores purchases further down the page.
For all online returns please make sure that you do the following:
- Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (our policy reflects your statutory rights, see below for details).
- If the product seal is broken (where applicable), or labels removed we will not be able to refund you.
- If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
- For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
- Please note this does not affect your statutory rights in respect of damaged or defective products.
- Gift Cards and eGift Cards are non-refundable.
- If returning orders to store paid with a credit card, debit card, ApplePay or GooglePay please have your despatch email ready to show at the till to prevent any delay.
- Orders made with PayPal, Clearpay and Klarna must be returned to our warehouse and cannot be returned in store.
The following items purchased online can only be returned by post and cannot be refunded in store
- Homeware, Home by Monsoon and boutique homeware, including bedding, lighting, cushions and curtains.
- Bazaar brands (non Monsoon branded items).
- Web exclusives (check the information on the product page)
- Monsoon items, with the exception of the above exclusions, can only be returned to a Monsoon store.
Your Cancellation Rights
Our return policy includes your statutory rights. You have the right to cancel orders made on our website within 14 calendar days of receiving your goods. To exercise this right, you must notify us by registering your return on our returns portal here within that time.
Once you’ve registered your return, you have a further 14 days to return the item(s) to us. Items must be unused, in their original condition, and with all original packaging intact.
That statutory cancellation and return period is 28 days in total our policy gives you 30 days to return your items after receipt.
We will refund the full purchase price, including standard delivery charges for full orders returned, within 14 days of receiving the returned goods or proof of return.
Please click here for how to return your UK and ROI online order, please click here for how to return your International order (outside of the UK and ROI).
Refunds can take up to 10 days to be processed from the day it is received back to us. You will receive an email once your refund has been processed, please keep hold of you return tracking number until your refund has been confirmed.
If you have paid with a credit or debit card or Apple Pay your refund will show back on your account within 10 working days, depending on whom you bank with.
Paypal, Clear Pay and Klarna can take up to 10 days to reflect any refunds and, where applicable, make any adjustments to your balance.
If returning your order to a store, refunds can only be processed back to the same debit/credit card originally used and with the named card holder present.
Monsoon Accessorize will not accept liability for any lost or delayed returns sent back via any other methods, please ensure our returns process is followed and your online order registered via our returns portal to obtain your free return label and prevent any delay or disappointment.
STORE PURCHASE
If you have purchased in store you have 30 days to return any full price items and 14 days for sale and outlet items
Please retain your receipt as this will be required to return any in store purchases.
In store purchases can only be returned to a store, Monsoon items cannot be returned to an Accessorize store.
- For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
- Gift Cards and eGift Cards are non refundable.
- Please note this does not affect your statutory rights in respect of damaged or defective products.
Please do not return your order to our head office London address, doing so may delay your refund from being processed or it may be misplaced.