For online orders returned back to us it can take up to 10 days for your refund to be processed from when your order reaches our warehouse.
During our busier peak periods such as Sale, it can take the full 10 days for your order to be refunded. We do ask that you allow this time to pass before querying your return.
We do recommend keeping hold your proof of postage until you receive your refund confirmation email and funds show in your account.
Once your refund has been processed, you will receive a confirmation email and your refund will appear back in your account within 3-5 working days. This is due to banking systems and processes in place and is a timeframe beyond our control.
For refunds processed in store, this can take up to 5 working days for the funds to show in your account. We do recommend keeping hold of your refund receipt until the funds show in your account.
Please be aware that is you are querying an uncollected Click and Collect parcel, your parcel will be held in store for 10 days before being returned. As such, the 10 days returns process will start from the day the store return your parcel (total timeframe can be up to 20 days).
If you have not received your refund confirmation email after 10 days from posting your parcel back to us, please do not hesitate to contact our customer services team with your order number and a copy of your return tracking information so we may look into this further for you.
Monsoon Accessorize will not accept liability for any lost or delayed returns sent back via any other methods, please ensure our returns process is followed and your online order registered via our returns portal to obtain your free return label and prevent any delay or disappointment.