We are now offering paperless returns


To access our UK and ROI returns portal please click the link below which relates to your order and follow the instructions on screen, more information can also be found here.


We do recommend entering your order number and the email address used when placing your order for ease and speed.


The portals in the link below can be used for both guest and registered customers. 


Monsoon: https://monsoon.intelligentreturns.net/main/landing

Accessorize: https://accessorize.intelligentreturns.net/main/landing 


Monsoon Accessorize will not accept liability for any lost or delayed returns sent back via any other methods, please ensure our returns process is followed and your online order registered via our returns portal to obtain your free return label and prevent any delay or disappointment.


Please note that you cannot return Monsoon Accessorize items purchased from other retailers, eg Debenhams, via these portals. Monsoon Accessorize items purchased from other retailers can also not be returned to a Monsoon Accessorize store.  If you have any queries regarding orders placed via other retailers please contact that retailer directly.