We're really sorry that your order or an item from your order has been cancelled.
The item may still show on site as it can take up to 48 hours for our site to update, or your item was only available to pick from a store and our teams in store were unable locate the item for you.
We do state in our T&Cs that there is a risk of an order being cancelled if items appear to be out of stock when being picked. A confirmation of an order being placed, on any website, is not a guarantee of the products. This only occurs when your order is shipped.
As this item has not been dispatched, rest assured you have not been fully charged therefore any pending funds will be cancelled and will revert back to your original method of payment.
- Credit or debit card - your payment provider will reserve the funds ready for us to take. You may notice the amount on your bank statement with a 'Pending or Reserved status'. These funds will be released by your bank to your available balance within
- Paypal - the funds will be reserved ready for the payment to be authorised. You may notice a pre-authorisation transaction ID on your account.
- Gift voucher - this will be locked back on to your account within 72 hours of the order being cancelled.
- Klarna - you'll receive an updated version of your invoice within 24 hours of the order being cancelled.
Please note, this won’t appear as a refund as the funds were never passed to us by your bank. These funds will show as an amendment of available funds.
We do recommend you speaking to your bank who will be able to explain this further for you.