We've made returns easy with our online paperless portal. No physical labels needed – just register online and print your return label at home or at a drop-off point.

Important First: Your Despatch Email

We no longer include paper despatch notes or return labels in our parcels. Your despatch/confirmation email is now your proof of purchase and is essential for returns.

✓ Keep your despatch email safe – you'll need it to return items and show at the till for in-store returns.

Can't find your email? Check your spam or junk folder – confirmation emails sometimes end up there.

Access the Returns Portal

Pick your brand and access the portal:

If You're a Registered Customer

Steps to return your order:

  1. Log into the account you placed your order from (monsoon.co.uk)
  2. Go to "Order History" and click "View" on the order you wish to return
  3. Click "Return your order"
    • ⏱️ Please allow 24 hours from when your order has been delivered for the return option to show
  4. Select the item(s) you're returning and choose the reason (unwanted, doesn't fit, damaged, etc.)
  5. Choose your carrier (we'll suggest the closest to you) and select your nearest drop-off point
    • You can still choose which carrier you prefer, but we'll recommend the closest location
  6. Print your return label at home or at your drop-off point – you'll get both options
 Having trouble finding the return option? If you're signed in but can't see "Return your order," follow the guest checkout instructions below.

If You're a Guest Customer

Steps to return your order:

  1. Go to the portal link above (Monsoon or Accessorize)
  2. Enter your email address and order number from your confirmation email
  3. Select the item(s) you're returning and choose your reason
  4. Choose your carrier and select your nearest drop-off point
  5. Print your label at home or at your drop-off point

Your unique QR code / Returns label will be emailed to you immediately.

Timeline

  • Label received: Immediately (registered customer) / Within 5 minutes (guest)
  • Drop off your return: Within 5 days of registering to prevent delays with your refund
  • Tracking: You can track your return as it makes its way back to us
  • Refund processed: Up to 10 working days from when your order reaches our warehouse
 Keep your proof of postage until you receive your refund confirmation email – you'll need it if you need to follow up.

What's Included

  • FREE return label – we pay all shipping costs
  • Full refund (if your items are eligible)
  • Return tracking so you can monitor your package
  • Support if something goes wrong
  • No paperwork needed – your order number is printed on the label itself

Printing Your Label

You have flexibility with how you print:

  • Print at home: Download and print your label immediately
  • Print at drop-off point: Show your QR code at the shop and they'll print it for you

Returning In-Store (If Eligible)

If your item can be returned in-store, you can also:

  • Bring your despatch email to a Monsoon store
  • Show it at the till to process an instant refund
  • Only works for items paid with credit/debit card or Apple Pay
 Monsoon items can only be returned to Monsoon stores, not Accessorize stores.

Important Rules & Details

Multiple Orders:

  • If you have multiple orders to return, register each order separately
  • Post each order back in its own separate parcel with its own unique return label
  • Do NOT mix items from different orders in one parcel

What to Include in Your Parcel:

  • Only include items you have registered for return – do not add extra items
  • No paperwork needed – your order number is on the return label
  • All items from ONE order must go in ONE parcel

Registered vs. Guest Accounts:

  • If you created a registered account, it will NOT show any orders placed as a guest
  • Use the guest returns portal for orders you placed without an account

Evri Returns:

  • Do NOT register your order directly with Evri
  • Always register through our portal first
  • We cannot assist with returns registered directly with Evri

Items That Must Be Returned By Post Only:

  • Bridal items
  • Web exclusive items
  • Homeware (bedding, lighting, cushions, curtains)
These items cannot be returned in-store and must go through the postal returns process only.

Items From Other Retailers

If you purchased Monsoon or Accessorize items from another retailer (Debenhams, ASOS, etc.):

  • You cannot return them through our portal
  • You must return them to the retailer you bought from
  • Contact that retailer directly for your refund
 We cannot process returns for items purchased elsewhere – return them to the original retailer.

Need Help?

For issues with the returns portal or other questions, please contact customer services.