Returns are completely FREE and easy at Monsoon and Accessorize. Here's everything you need to know.

 

  Quick Choice: Which Are You?

  • Ordered with an account on Monsoon.co.uk? → See "Registered Customer" section
  • Ordered as a guest? → See "Guest Customer" section

Registered Customer – 6 Easy Steps

  1. Log into your Monsoon account at monsoon.co.uk
  2. Go to "Order History" → find your order → click "View"
  3. Click "Return your order"
    • ⏱️ You must wait 24 hours after delivery before this button appears. If you don't see it, follow the guest checkout instructions below.
  4. Select the items you're returning and choose a reason (unwanted, doesn't fit, damaged, etc.)
  5. Choose your carrier (Evri or Royal Mail), then search your postcode/street/address to find the nearest drop-off point. You can choose which carrier you prefer, but we'll show you the closest location.
  6. Print your return label at home or at your drop-off point, then drop off within 5 days
    • Important: All items from ONE order must go back in ONE parcel. Do not mix items from different orders.
Having trouble finding the return option? If you're signed in but can't see the "return" option, follow the guest checkout instructions in the next section.
 

Guest Customer – Quick Start

No account? No problem. Use our returns portal here:

Monsoon
 

You'll need:

  • Email address from your checkout
  • Your order number
  • Your return label will email within 5 minutes
Important: Select the correct brand for your return. Monsoon items must be returned via the Monsoon portal, Accessorize items via the Accessorize portal.
 

What Happens After Drop-Off?

  1. Your QR code/return label emails immediately
  2. Take your parcel and label to your chosen drop-off point (Evri or Royal Mail)
  3. Drop off within 5 days of registering your return
    • Dropping off within 5 days prevents delays with your refund.
  4. Track your return online as it makes its way back to us
  5. Refund processes within 10 working days of reaching our warehouse
💡 Keep your proof of postage until you receive your refund confirmation email. You'll need it if you need to follow up on your return.
 

Return In-Store (Faster Refund)

Many items can be returned in-store for immediate refund:

What you need:

  • Your despatch email (show it at the till)
  • Original payment method (card holder must be present)

Payment methods that work:

  • ✓ Credit or debit card
  • ✓ Apple Pay

Payment methods that don't work (must post back):

  • ✗ PayPal
  • ✗ Clearpay
  • ✗ Klarna

Important restrictions:

  • Monsoon items can only be returned to a Monsoon store, not Accessorize stores
  • Refunds go back to the original payment card (card holder must be present)

Items That Must Be Posted Back to Warehouse

These items cannot be returned in-store, only by post:

  • Bridal items
  • Web exclusives
  • Homeware (bedding, lighting, cushions, curtains)
  • Bazaar brands (non-Monsoon items)
  • Diamond collection (contact customer services to arrange)

Hygiene Items – No Refunds

These items cannot be refunded:

  • Pierced earrings
  • Face masks
  • Knickers
  • Hosiery
  • Cosmetics

Important Rules & Details

Returns registration:

  • Register each order separately – each order must be posted back in its own parcel with its own unique return label
  • Use our returns portal ONLY – do not register directly with Evri. We're unable to assist with orders where the return was registered direct with Evri.
  • Only include items you've registered for that specific return
  • No paperwork needed – your order number is included in your return postage label

Account & guest orders:

  • If you created a registered account, it will not show any orders placed as a guest – you'll need to use the guest returns portal for those
  • You cannot return items purchased from other retailers (like Debenhams) through our portals – contact that retailer directly
  • Monsoon and Accessorize items purchased from other retailers also cannot be returned to Monsoon or Accessorize stores

Returning multiple items from the same order:

  • All items from one order = one parcel (don't split across multiple parcels)
  • Do not include items from other orders or unregistered items – they will not be refunded

Returning from East.co.uk

Customers who purchased from east.co.uk can return items within 30 days of purchase using a different returns portal here

For any future items purchased through Monsoon.co.uk, the standard Monsoon returns policy will apply.

 

 Need Help?

For questions about Diamond collection returns or other enquiries, please contact customer services.